1. Introduction
Agentic PNW ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and job title when you fill out contact forms or subscribe to our newsletter.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected via cookies and analytics tools.
- Visitor Profile Data: Industry and company size selections stored in localStorage to personalize your experience. This data is not sent to our servers.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send newsletters, marketing communications, and service updates
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third-party vendors who assist with hosting, analytics, email delivery, and CRM management, bound by confidentiality agreements.
- Legal Requirements: When required by law, subpoena, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. See our Cookie Policy for details.
6. Data Security
We implement industry-standard security measures including encryption (TLS 1.3 in transit, AES-256 at rest), access controls, and regular security audits. Our infrastructure is SOC 2 Type II certified. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing activities
- Request a copy of your data in a portable format
- Withdraw consent at any time
To exercise these rights, contact us at privacy@flowstate.solutions.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for 24 months. Analytics data is anonymized after 26 months.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at privacy@flowstate.solutions.