Pacific Northwest Logistics was drowning in manual order entry, duplicate shipments, and delayed customer updates. We architected a fully autonomous pipeline that ingests EDI feeds, validates against inventory, and updates Salesforce — with zero human touch.
Their 14-person operations team spent 6+ hours daily on manual data entry between their TMS, WMS, and Salesforce. Errors cascaded into misrouted freight, billing disputes, and eroded customer trust. Peak season amplified the pain: overtime costs spiked 40% and error rates tripled.
We built a multi-layer AI and RPA pipeline: (1) EDI 204/990 ingestion via webhooks, (2) n8n workflow engine for validation and enrichment, (3) RPA bots for legacy TMS data entry where APIs were unavailable, (4) autonomous CRM sync with exception routing to Slack. A formal Change Management program (ADKAR framework) trained the 14-person operations team over 3 weeks, achieving 98% adoption. Custom logic handles edge cases — split shipments, re-consignments, and temperature-controlled alerts — without human intervention.
“Agentic PNW didn't just automate our forms — they re-architected how data moves through our entire operation. The change management program was critical; our team was onboarded in three weeks and adoption hit 98%. We saw full ROI in under four months.”
